No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. The front-line manager is the key to attracting and retaining talented employees.
But these well-intentioned efforts often miss the mark. In today’s tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. Whatever their situations, the managers who ultimately became the focus of Gallup’s research were invariably those who excelled at turning each employee’s talent into performance. Some were in Fortune 500 companies others were key players in small entrepreneurial companies. Gallup presents the remarkable findings of its massive in-depth study of great managers across a wide variety of situations. They consistently disregard the golden rule. They do not try to help people overcome their weaknesses. They do not believe that, with enough training, a person can achieve anything he sets his mind to. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held sacred by conventional wisdom. They employ vastly different styles and focus on different goals. The greatest managers in the world seem to have little in common. With vital performance and career lessons and ideas for how to apply them, it is a must-read for managers at every level. Gallup presents the remarkable findings of its revolutionary study of more than 80,000 managers in First, Break All the Rules, revealing what the world’s greatest managers do differently.
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